Our support team are here to help you. If you need assistance, you can email info@myworksearch.co.uk or call us on 020 7870 1000.
Our team works UK office hours and we will do our best to get back to you within a handful of hours – or sooner.
If you have a technical problem with MyWorkSearch, it can be useful to first visit http://mybrowserinfo.com/detail.asp. Visiting this link will give you some technical information that can be used by our support team to help you more effectively.
Go to the MyWorkSearch sign in page and click on the ‘Forgotten your username’ link. You will need to enter the email address you used to register your account, and will receive an email reminder of your username.
If you no longer have access to the email account you registered with, then you will need to contact the organisation who provided you with an MyWorkSearch account.
Go to the Aptem sign in page and click on the ‘Forgotten your password’ link. You will need to enter either your username or the email address you used to register your account, and will receive an email reminder of your username.
If you no longer have access to the email account you registered with, then you will need to contact the organisation who provided you with an Aptem account.
Most MyWorkSearch users will be registered automatically and will receive an email to activate their account. You will be asked to provide an access if your account subscription needs to be renewed. Please contact the organisation who provided you with an MyWorkSearch account for an access code.
Please check that you have copied your access code correctly. We recommend using the copy and paste functions in your email. If your code is still not working then contact theMyWorkSearch Support team.
Sign into your MyWorkSearch account and click on the Advice tile in your navigation panel. The Advice Centre will be displayed. In the left hand menu click on the ‘web training’ option
Software as a Service’ refers to computer programme that is accessed using a web browser with the data being stored securely in the cloud. This means the software can be accessed from any laptop, computer, tablet or phone that is connected to the internet.
MyWorkSearch is hosted in a UK data centre.
We take appropriate security measures to protect your data and have been awarded ISO27001:2013 the international best practice standard for information security and management. Our accreditation certificate can be viewed here. MWS Technology Limited is also registered with the Information Commissioners Office under the Data Protection Act 1988 and our registration number is: Z1900970.
The costs of MyWorkSearch varies depending on the number of users, your requirements and the modules you need. Please call 020 7870 1000 to discuss pricing or book a demonstration.
The setup time depends on the complexity of your requirements, but usually takes from one week for standard requirements to a month for the more complex configurations.